1. Accomplishing all the business target
2.Over 90% high customer satisfaction;
3.Building a new consummate training system with the same chi hair straightener by a half time.
4.Leading and building a knowledge database、a malfunction update system, on-line training system and testing system
5.Building a complete set of Agent, Key chi straightener, Team Leader, Supervisor evaluation system;
6. Regrouping and classifying the hotline and establishing a new operation mode. It broke the old system and reduced the cost for the company.

1. Level Two Team ManagementLevel Two Team was mainly responsible for the whole call center technology support, training, call center internal flow control (setting up the audit and monitor for the special service excluded by the normal flow) and call centerspyder jackets system maintenance.1.1 Making the aim and content clear for every job;1.2 Making sure every Team Member’s responsibility;1.3 Correcting the unreasonable flow, simplifying the unnecessary control link and increasing the service speed and customers’ satisfaction.2. Training for new staffTraining new staff of Thinkpad Team since Aug. 2004, setting new staff training flow and pointing out information unit concept according to which the training for one person or for a group person will achieve the same result.3. Together with skill owner solved or do guidance for the technology problem occurring in the call center4. Responsible for the contact with other company4.1 Contacting with the related person of IBMPCD、IBMITS、IIPC;4.2 Solving the transitional problem after the purchase of IBMPCD by Lenova.